Billing Issues

I upgraded but still see the free plan

This happens occasionally when there's a delay between your payment and our system updating your account. Here's what to do:

1. Wait 2–3 minutes — the upgrade usually processes automatically
2. Sign out and sign back in — this forces a fresh session
3. Hard refresh the page (Cmd+Shift+R / Ctrl+Shift+R)

If your account still shows Free after 10 minutes, open the chat and share your email address. We'll check the payment status and fix it immediately.

I was charged but didn't mean to subscribe

If you were charged unexpectedly:

1. Contact us via chat right away
2. Share your email address and the charge amount
3. We'll investigate and issue a refund if appropriate

If you forgot to cancel before a renewal, reach out — we handle these on a case-by-case basis.

My payment was declined

If your card was declined:

• Double-check that billing details (name, address) match your card exactly
• Try a different card or payment method
• Some cards block international transactions — contact your bank if you keep seeing declines

I can't find my receipt

Receipts are sent by Stripe to your billing email address. Check your spam folder, or:

1. Go to Settings → Billing
2. Click Manage Subscription
3. In the Stripe portal, you can download past invoices

I need to update my payment method

1. Go to Settings → Billing
2. Click Manage Subscription
3. In the Stripe portal, select Update payment method

My subscription was cancelled but I don't know why

Subscriptions auto-cancel if:

• A payment fails (usually after 3 retry attempts over ~7 days)
• You cancelled from Settings

If you didn't intentionally cancel, check your email for a payment failure notification from Stripe. Re-adding a valid payment method and resubscribing should resolve it.

Updated on: 23/02/2026