General Troubleshooting

If something in Pronto isn't working as expected, try these steps first.

The quick fixes that solve 90% of issues

1. Hard refresh the page

Forces the browser to reload all assets:

• Mac: Cmd + Shift + R
• Windows/Linux: Ctrl + Shift + R

2. Sign out and sign back in

This refreshes your session and re-syncs your subscription and data:

1. Click your avatar → Sign Out
2. Sign back in

3. Try a different browser

If something works in one browser but not another, it's usually a browser extension or cache issue:

• Try: Chrome, Firefox, or Safari
• Disable extensions: Ad blockers and privacy extensions sometimes interfere with the app

4. Clear your browser cache

• Chrome: Settings → Privacy and security → Clear browsing data → Cached images and files
• Safari: Develop menu → Empty Caches
• Firefox: Settings → Privacy & Security → Clear Data → Cached Web Content

5. Disable ad/script blockers

Extensions like uBlock Origin, AdBlock, or Brave's shield can block some app functionality. Try whitelisting gopronto.co.

Device and browser support

Pronto works best on:

• Browsers: Chrome, Firefox, Safari, Edge (latest versions)
• Devices: Desktop and laptop (primary), tablet (supported), mobile (basic support)

For the best experience, use a desktop browser.

Reporting a bug

If you find something that's clearly broken, please let us know:

1. Open the chat bubble
2. Describe what you were doing and what happened
3. Include your browser and device info if possible
4. Screenshots are extremely helpful

We take every bug report seriously and fix issues quickly.

Updated on: 23/02/2026