Resume Upload Issues

Having trouble uploading your resume? Here's how to fix the most common problems.

"My resume won't upload"

Check the file format:

• Only PDF and Word (.docx) files are supported
• .doc (old Word format) is not supported — save as .docx first
• Images (.jpg, .png) are not supported — you need a text-based file

Check the file size:

• Maximum size is 10MB (most resumes are well under 1MB)

Try a fresh export:

• In Word: File → Save As → PDF
• In Google Docs: File → Download → PDF Document

"My resume parsed incorrectly"

If the text extracted from your resume looks garbled or is missing sections:

• Make sure your PDF has selectable text (open it, try to highlight text — if you can't, it's a scanned image)
• Avoid PDFs with complex layouts: multiple columns, text boxes, or heavy graphics
• A simple single-column format always parses best

Best practice: Use a clean, simple resume format when uploading. You can always customize the design with Pronto's template system after parsing.

"My file is a scanned image"

Scanned resumes (photos of paper) cannot be parsed. You'll need to:

1. Re-create your resume in Word or Google Docs
2. Export as PDF
3. Upload the new version

Still stuck?

Open the chat and share your file — we'll take a look and help you get it working.

Updated on: 23/02/2026